Terms and conditions

PURCHASING & DELIVERY

Delivery time 4 to 6 weeks 

We ship internationally. 
The cost of international shipping is determined by location and shipping method.  You will see the cost to your location in the checkout before you finalize your order.  
For your convenience, International Checkout provides pre-pay Duties and Taxes to many locations. That way, you avoid customs delays and you will not be responsible to pay anything when your order arrives.

Returns or exchanges are not accepted for international orders.

Lil’gaea is not responsible for any damage to the furniture damaged during transportation. If anything is missing particularly hardware, please let us know by mail  info@lilgaea.com

COMPLAINTS AND DEFICIENCIES

The buyer is obliged to inspect the consignment immediately upon receipt. Complaints and/or visible transport damages, if any, shall be specified on the delivery note/waybill immediately upon receipt of the goods and shall be reported to the carrier, which insured the Goods immediately. 

Complaints of defects and deficiencies shall be made in writing and received by LIL’gaea no later than 5 days from the date of receipt. 

Once the risk of the goods has passed to the buyer, LIL’gaea is no longer responsible for any damage that may occur, with the exception of the liability stipulated in these general sales and delivery conditions.

LIL’gaea cannot be held responsible for any indirect losses, e.g. loss of profits or loss due to time factors, which the buyer may have suffered as a consequence of defects and deficiencies. 
The buyer has no right to return the goods without LIL’gaea’s approval. 
When returning goods these must be adequately packaged otherwise it will not be accepted.

WARRANTY INFORMATION

FINISHES AND HARDWARE COMPONENTS 

1 Year Warranty 
All finishes and hardware components, are warranted by Lil Gaea to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. Lil Gaea will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Lil Gaea at no charge to the original retail purchaser. After one year from the date of purchase, warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

LIMITATIONS AND EXCEPTIONS 

This limited warranty provides coverage to the original retail purchaser for residential use only. This limited warranty DOES NOT apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased “as is” or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. This warranty applies DOES NOT apply to damage caused during transportation, defects from normal wear and tear, product misuse, after market product alterations, used with non-Lil Gaea approved and/or marked accessories, or failure to follow assembly, use and care instructions supplied with the product.

REMEDY 

If any defect is discovered during warranty period, please send and email to info@lilgaea.com .This warranty is valid with an original dated receipt. To activate this limited warranty, the purchaser must send an email to info@lilgaea.com with a subject Limited Warranty and ask to activate the warranty. The warranty will not apply if the consumer does not register with the email.

For complaints made within the warranty period Lil'Gaea demands a description of the defect or deficiency in writing from the customer. To enable LIL’gaea to make an assessment, the customer is further required to supply a photo substantiating the description or to return the product. LIL’gaea shall not be liable according to the above in case of damages caused by incorrect or abnormal use or storage of the products under extreme temperatures and climate conditions, nor in case of use conflicting with Lil'Gaea instructions.